Privacy Policy

1.1 Information You Provide

When you use our courier services or request a quote, we collect:

• Contact details (name, email address, phone number)
• Company name (if applicable)
• Collection and delivery addresses/postcodes
• Delivery date and time preferences
• Details about your delivery requirements
• Any additional information you provide in quote requests or communications

1.2 Information We Collect Automatically

When you visit our website, we may automatically collect:

• IP address and browser type
• Pages visited and time spent on our site
• Referring website addresses
• Device information

We use your personal information to:

• Provide courier and delivery services
• Process and respond to quote requests
• Communicate with you about your deliveries
• Improve our services and customer experience
• Send service updates and important notices
• Comply with legal obligations
• Prevent fraud and ensure security

Under UK GDPR, we process your personal data on the following legal bases:

• Contract Performance: To provide our courier services
• Legitimate Interests: To improve our services and prevent fraud
• Legal Obligation: To comply with UK laws and regulations
• Consent: Where you have given explicit consent for specific purposes

We do not sell your personal information. We may share your information with:

• Our drivers and operational staff to complete deliveries
• Payment processors (when applicable)
• IT service providers who support our website
• Legal authorities when required by law

All third parties are contractually obligated to protect your data and use it only for specified purposes.

We implement appropriate technical and organisational measures to protect your personal information, including:

• Secure HTTPS encryption for our website
• Access controls limiting who can view your data
• Regular security assessments
• Secure storage of customer records

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, accounting, or reporting requirements
• Resolve disputes and enforce our agreements

Quote requests are typically retained for 2 years. Completed delivery records may be kept for up to 7 years for legal and accounting purposes.

You have the right to:

• Access: Request copies of your personal data
• Rectification: Request correction of inaccurate data
• Erasure: Request deletion of your data (right to be forgotten)
• Restriction: Request restriction of processing
• Data Portability: Receive your data in a structured format
• Object: Object to processing based on legitimate interests
• Withdraw Consent: Where processing is based on consent

To exercise any of these rights, please contact us using the details below.

Our website uses essential cookies to:

• Remember your preferences
• Understand how you use our website
• Improve user experience

We use Google Analytics to understand website traffic. You can opt out of Google Analytics tracking.

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. Please review their privacy policies before providing any personal information.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our services after changes constitutes acceptance of the updated policy.

Our services are not directed at children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

We primarily operate within the UK. If we transfer your data outside the UK, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.